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Now We Are 30!

Martin Cleaver • Sep 04, 2023

A brief history of how we got here.

We have been asked to put a few words on a page in recognition of the Company reaching the 30-year milestone. What follows is an honest recollection of the start of the company through to our ‘handing over of the baton’ to Sarah.


In 1992 Sue & I had, what we thought, were safe jobs in a Property Management company. We had one daughter, Sarah, and a mortgage. The latest financial crisis was looming and on 16th September 1992 interest rates went from 10 to 15 percent.


In the Spring of 1993, we went on a caravan holiday in Cromer, Norfolk. Sue announced she was pregnant, with Natalie due later that year. Less than a month later we were both out of work. 


I think it fair to say we were pushed rather than jumped in to starting our own business. I recall worrying about how to look after our growing family but looking for another job, in 1993, was far from easy. Unemployment rate was over 10% or 6.5 million people.


It quickly became obvious we had to start our own business. We put together a Business Plan, rang several Directors of Blocks, who now found themselves without an Agent. We started with 6 blocks of flats, a telephone, some borrowed money from parents and a very brief meeting to decide the name of the business.


Natalie arrived and we had at least 3 different meals each week. It’s fair to say we worked 7 days a week. We were once asked what it was like to start our own business. Our reply was to say “Great, we only work half a day - and better still, we get to choose which 12 hours each day that is!”


We would take it in turns to answer the phone and Natalie would provide the entertainment. We felt guilty that there was no ‘normal’ life. There were no holidays either and looking back, that is something we cannot recompense Sarah or Natalie for - you can’t wind back the clock.


There is a constant drive within you when you are wondering where the next meal is coming from - or how you are going to pay for it. It seems silly now, but I literally ‘stole’ a Yellow Pages off a doorstep as I was so excited to see our first advert! There was no social media, web or email so spreading the word was done by photocopying our advert and pushing it through letterboxes - whatever the weather.


You finally arrive at a point where all of this is a ‘proud history’ to all our efforts. We moved house to accommodate an ever-growing number of filing cabinets, a fax machine and 2 desks. We started having holidays and even had weekends off.


The business was always going to grow by keeping core values, family run, quality service and professional management. Its aim was to grow steadily and to pride itself on a long-term association with every client. There are still a number of customers with us from when we started 30 years ago. Not many Agents can say that!



The future is now looking brighter and recent uncertainties - the pandemic and Brexit - are behind us. We have hopefully put things in place that mean the continued growth of the business is as assured as it can be whilst giving Sarah the confidence to explore new markets and expand the business further.

 


Martin & Susan Cleaver


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In the realm of leasehold properties in the UK, the discussion surrounding stay put policies and evacuation policies has gained prominence in recent years. These policies determine how residents should respond in emergency situations, such as fires or other hazards. While both approaches aim to ensure safety, they present distinct perspectives on how to address such incidents. This blog post explores the key features of stay put policies and evacuation policies, shedding light on the UK's approach to maintaining safety within leasehold properties. UK's Approach and Regulations The UK's approach to stay put policies and evacuation policies in leasehold properties is influenced by building regulations and the advice of fire safety experts. Following the Grenfell Tower fire, an Independent Review of Building Regulations and Fire Safety was conducted, leading to a series of reforms to enhance fire safety in high-rise residential buildings. These reforms emphasise the importance of comprehensive fire risk assessments, improved building materials, enhanced evacuation plans, and communication systems. Stay Put Policies Stay put policies have been traditionally followed in many leasehold properties in the UK since the 1960s. Under this approach, residents are advised to remain within their units during a fire or other emergencies, unless their unit is directly affected. The rationale behind stay put policies lies in the construction and design of buildings, which are built to contain fires and prevent their spread. The compartmentalisation and fire-resistant materials used in these buildings are expected to provide residents with sufficient protection, allowing them to safely stay in their units until the fire is contained. Evacuation Policies In recent years, there has been a shift in thinking regarding stay put policies, particularly in high-rise buildings. The tragic Grenfell Tower fire in 2017 highlighted the potential risks associated with such policies, leading to a re-evaluation of safety practices. Evacuation policies prioritise the swift and immediate evacuation of residents during emergencies, regardless of the level of fire containment. This approach aims to minimise the potential for casualties and ensure the safety of all occupants. The successful implementation of this approach requires alarm and detection systems that are capable of alerting all residents promptly and enabling a timely evacuation. Conclusion Balancing the need for resident safety and the unique characteristics of leasehold properties is a complex challenge. While stay put policies have traditionally been followed, recent tragedies have highlighted the need for a re-evaluation of these approaches. The UK's approach is evolving, with a greater emphasis on prioritising resident safety through comprehensive fire risk assessments, improved building regulations, and effective evacuation strategies. It is crucial to ensure that the chosen policies in leasehold properties effectively protect residents, providing them with peace of mind and a secure living environment. To find out your building’s fire safety policy, see the fire safety notices by the entrance or contact your managing agent.
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